Horsebridge products and systems are known for their reliability, performance and flexibility. We understand that in mission-critical applications and environments communication systems must be available when you need it, where you need it, with no time for product failures.
Horsebridges Spares management and Advance Module Replacement services are designed to minimise and where possible eliminate downtime of your communication network.
We currently provide Spares Management and Advance Module Replacement (AMR) throughout the UK and Europe for Network Operators, Equipment manufacturers, corporate and public sector clients.
Horsebridge Experience
We hold a high pedigree in the area of support services and boast a comprehensive range of cost-effective and reliable technical solutions, in terms of affordability, support coverage, expertise, experience, previous track record and our impressive existing client base.
The Horsebridge technical services team will ensure that your communications system enhances your business and develops as your company grows, ensuring both your users and your customers needs are met.
Our spares management and advance module replacement programs are flexible enough to meet every conceivable customer need
Spares Management Service
Our Spares Management service provides value by ensuring that customer owned spares are in good working order and that they are properly matched to currently installed equipment.
Regular audits by our service personnel can provide the information that is necessary to evaluate your spares inventory levels and minimise your spares investment and carrying costs.
Functional testing of customer spares is undertaken prior to despatch from our Technical Assistance Center (TAC) or on-site when Spares Management is combined with on site engineering support.
Following utilisation of the spares the modules are returned and screened at the Technical Assistance Center (TAC). Failure analysis reports are generated and the equipment is repaired or replaced ensuring inventory levels are maintained.
Advance Module Replacement Service
Horsebridge have developed our Advance Module Replacement (AMR) services for our customers to ensure the fast replacement of failed equipment.
Horsebridge maintains a high level of spare parts inventory to support our customer installed base of equipment.
We ensure that a maximum spares inventory to support our customer communication networks are held and maintained to provide high availability for all critical installations.
Functional testing of customer spares is undertaken prior to despatch from our Technical Assistance Center (TAC) or on-site when Spares Management is combined with on site engineering support.
Following utilisation of the spares the modules are returned and screened at the Technical Assistance Center (TAC). Failure analysis reports are generated and the equipment is repaired or replaced ensuring inventory levels are maintained.
Technical Assistance Center
We have a dedicated support service which can provide technical support up to 24 hours a day, 365 days a year from Horsebridge's Technical Assistance Center (TAC).
This provides you with an immediate interface to Horsebridge's experienced, technical experts, mobilisation of on site support engineers and despatch of spares
Spares Delivery, Recovery and Tracking
The key to both our Spares management and Advance Module replacement services is the ability to rapidly deploy equipment to ensure fast replacement of failed equipment.
In order to achieve this Horsebridge have developed a network of agreements with local, national and international couriers to ensure that equipment deliveries can be achieved within defined timescales.
In the majority of instances delivery is undertaken overnight satisfying our client requirements or achieved the same day where required.
Benefits
The benefits provided by the Spares Management and Advance Module replacement (AMR) services from Horsebridge are:
- Reduction in system downtime
- Maximise equipment reliability and availability
- Streamlines problem resolution
- Includes all overnight shipping charges
- Pre-shipment configuration and testing, ensuring operational spares arrive at site
- Replacement equipment will be functionally equal
E-mail: info@horsebridge.net
With network deployment spanning Europe COLT maximise the efficiency of their specialist synchronisation equipment spares holding through utilisation of Horsebridges Managed Spares Services.
Ericsson UK Utilise Horsebridges Advance Module Replacement Service to provide specialised support for synchronisation equipment for their customers utilising Ericsson Managed Network Services to compliment their specialist areas of expertise.
ntl have utilised Horsebridge Advance Module Replacement service to support their UK National Transmission Network, since April 2001, the original service launch date. 
With network deployment spanning the globe Cable and Wireless maximise the efficiency of their specialist synchronisation equipment spares holding through utilisation of Horsebridges Managed Spares Services for synchronisation equipment deployed throughout the UK, Europe and North America.
BT have utilised Horsebridge Advance Module Replacement service to support their for a number of National Transmission Networks within the UK since April 2001, the original service launch date.
Horsebridge have agreed a long term support contract including Advance Module Replacement service to support the growing network deployment of Scarlet throughout Northern Europe.
Horsebridges Advance Module Replacement service forms a key part of DANTE's support strategy for the support of theGEANT2 network.
Horsebridge provide a range of support services including Advance Module Replacement service to support the growing network deployment of Jersey Telecom in the Channel Islands.
Horsebridge have a long term support contract including Advance Module Replacement service to support the growing number of communication networks supplied and deployed by EADS.
Horsebridges Advance Module Replacement service forms a key part of GCHQ's support stragtegy for the support of its infrastructure of equipment playing a vital role in national security. 
