Horsebridge technical support teams are fully-qualified in a broad range of communication systems and networks, hardware, operating systems and software.
The support consists of both an internal telephone support team and an on-site support team.
We currently provide technical support services throughout the Uk and Europe for Network Operators, Equipment manufacturers, corporate and public sector clients.
Horsebridge experience
We hold a high pedigree in the area of support services and boast a comprehensive range of cost-effective and reliable technical solutions, in terms of affordability, support coverage, expertise, experience, previous track record and our impressive existing client base.
The Horsebridge technical services team will ensure that your communications system enhances your business and develops as your company grows, ensuring both your users and your customers needs are met.
Service Delivery
Our services are provided both directly and through OEM partners who have a requirement to provide specialist skills and knowledge from within the Horsebridge portfolio.
Technical Assistance Center
We have a dedicated support service which can provide technical support up to 24 hours a day, 365 days a year from Horsebridge's Technical Assistance Center (TAC).
This provides you with an immediate interface to Horsebridge's experienced, technical experts, mobilisation of on site support engineers and despatch of spares
Technical Support Engineers
Once a case is logged, a Horsebridge technical support engineer (TSE) works with you from the initial incident through to its complete resolution.
Horsebridge technical support engineers (TSE) can deliver remote support via phone, e-mail or remote diagnostic tools for diagnosis and resolution of communication system issues and system outages.
Fault management and resolution
Our technical support engineers will proactively work with you in order resolve case issues and inquire about case status updates.
Horsebridge ensures hassle-free fault resolution through:
- Clearly defined workflow processes.
- Documenting and tracking the progress of each case.
- Unique identification reference for each call.
- Integrated support systems.
- On-line product documentation and manuals.
Because scenarios and their resolutions are recorded, technical support personnel are able to utilise literally years of experience in dealing with support issues within the technical support database.
Members of our consulting team also provide technical support. Much of this is geared towards method-oriented and project-specific assistance.
In addition to these resources Horsebridge have the full backing, support and escalation mechanisms with all of the manufactures of the products and solutions Horsebridge provide, ensuring that only the correct and up to date product information is supplied.
E-mail: info@horsebridge.net
ntl utilise Horsebridge technical support services to support equipment deployed throughout the telecom networks they operate in UK and Ireland.
Ericsson utilise support contracts from Horsebridge as a means of second line technical support provision to networks which they support for the specialist area of synchronisation.
BT demand the highest level of support service. Horsebridge provide technical support to BT for the support of telecom network infrastructure equipment, management and design tools. .
COLTs European wide network is supported through Horsebridges support centre in the UK, enabling consolidation and consistency of support service delivery across the whole network. 
Horsebridge are the chosen technical support vendor for support of synchronisation, NTP and Real Time technology areas for DANTE. 
The operation of communication network equipment is paramount in the role GCHQ plays in safeguarding the UK's national security. This is reflected in the comprehensive range of services including technical support provided to GCHQ by Horsebridge.
SCARLET are among the growing number of network operators across Europe for whom Horsebridge are the chosen provider for technical support of synchronisation equipment and associated management and design systems.
