Remote System Management is not a new technology however its importance is increasingly growing. Supporting remotely deployed equipment, traditionally undertaken by and organisations engineering and support teams is increasingly seen as an area of operational expense targeted for reduction.

The utilisation of remote management solutions can reduce the requirement for initial engineering fault diagnosis and identify actual engineering requirement, meaning that engineering time is targeted utilised efficiently when required for fault resolution.

 

Reduction in system downtime and Mean Time to Repair (MTTR) of remotely deployed equipment increases system efficiency, maximising return on investment of the original system capital expenditure.

 

Operational savings are gained through consolidation of engineering resources, with more concentrated central engineering support.

 

In the case of mobile network operators where there are a high volume of remote distributed sites and a range of multi-vendor equipment deployments it is imperative for network effectiveness and efficiency that every means possible to diagnose before expensive manpower and logistics deployment processes are initiated.

 

Network availability and performance are also becoming increasingly higher profile factors in the mobile operators attempt to reduce subscriber churn and improve the subscriber network experience.

 

Vendor independent management solutions targeted at providing management capability at legacy equipment deployments have proven to reduce capital expenditure requirements for previously scheduled equipment upgrade to facilitate vendor specific proprietary management solutions.

 

Remote management solutions are increasingly reducing the return on investment of initial deployment and improving operational effectiveness and efficiency.